Ashockley
Ashockley's stats
 
  • Answer count
    10
  • Helpfulness votes
    8
  • First answer
    May 21, 2013
  • Last answer
    May 21, 2013
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Ashockley's Answers
 
Our elegant Classic Hose Reel is designed to look great and function for years. The cast aluminum reel has a smooth-winding mechanism that neatly and easily reels in 150 ft. of 5/8" hose. Elegant and durable cast aluminum construction Powdercoated bronze-highlighted finish resists corroding Turn handle to wind hose 12 ft. leader hose Premium Hose sold separately Rugged, solid brass connectors Assembly required; view instructions
 

Borken elbow joint

I have a broken swivel joint that needs to be replaced. This is the 90 degree joint on the side of the unit. Please indicate how I can get a replacement.
We apologize for the inconvenience that you experienced with the hose reel. If you could please contact our Product Specialist department at 800-537-8484 we would be more than happy to send you the part.
10 months ago
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Ashockley
 
Our handsome, half-round Gallo Sunburst Mat has thousands of coir bristles and a raised rubber pattern to capture dirt, mud, and other shoe grime. Nonskid rubber backing keeps the coir from shedding and holds the mat firmly in place. Extremely durable Handcrafted from abrasion-resistant natural coir fibers Densely woven at nearly 1" thick Imported.
 

What are the dimensions?

We apprecaite your interest in Gallo Sunburst mat and found that it is avaible in 36" x 72".
10 months ago
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Ashockley
 
Our Super Chill Insulated Servers are prized for their polished presence and superb temperature regulating abilities at your buffet table. Designed to keep foods perfectly chilled for several hours without ice or condensation, the gleaming, seamless serveware is ideal for summer socials staged outdoors or indoors. Double-walled 18/8 stainless steel provides maximum cold retention Gel-based inner layer freezes like ice and holds its temperature Won't leave messy water rings on tabletops or fine furnishings Condiment Server comes with clear plastic lids 4-Quart bowls include black silicone lids Place in a freezer prior to use Outdoor or indoor use Hand wash ( view instructions )
 

The bowls go into the freezer?

The description is confusing. Do the big bowls have to go into the freezer, or just the gel-based inner layer? If it's the bowls I simply don't have the room.
We appreciate your interest in the Super Chill bowls and they are two seperate peices so just the top piece would need to go into the freezer.
10 months ago
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Ashockley
 
The fully automatic Retractable Hose Reel is a gardener's delight because it holds a full 100 feet of half-inch diameter hose. Wall-mounting is easy with included hardware Space-saving unit folds against the wall when not in use Hose feeds out and retracts easily Comes with 6-ft. leader hose and 100' of 1/2" diameter hose (nozzle not included) Included 2-ply PVC hose has a 290-psi burst strength and is 4-1/2 mm thick with nylon braiding reinforcement Swivels a full 180° Hose Reel Post (sold separately) is constructed of powdercoated steel Hose reel sits 4" from ground when mounted to the Hose Reel Post Assembly required; view instructions View installation instructions for the Hose Reel Post A Frontgate exclusive.
 

I love this hose, but the pin holding the hose unit to wall mounted bracket rotted out. Can I get a new one?

We apologize for tne inconveninece that you have experienced with the hose reel. We would be more than happy to send you a new pin for the item.
10 months ago
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Ashockley
 
Friends and family will enjoy spending hours around our beautiful Pasadena Fire Table. The handcrafted porcelain top and all-weather wicker base complement a variety of outdoor collections, and the 44" wide rim places cocktails and plates of appetizers within easy reach. Part of the Pasadena Collection . Gas-fueled fire table Handcrafted porcelain tile top All-weather wicker base 30,000 BTUs on low; 40,000 BTUs on high Push-button ignition Includes ceramic logs and lava rocks Propane tank accessible through removable side panel 20 lb. propane tank not included
 

Fire Pit Glass

can glass be used instead of lava rocks in this fire pit?
We appreciate your interest in the Melrose FIre Table and you are able to use the fire glass instead of the lava rocks.
10 months ago
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Ashockley
 
Even the most avid sun worshippers sometimes long for a place in the shade. Our Paraflex Wall-mount Umbrella lets you create your own shade wherever you want – in the right spot – at the right time. Paraflex's wall mount system is produced in Europe from an original Belgian design, and feature a flexible arm and holder which works much like a human arm, allowing the umbrella to be tilted and rotated in an almost infinite number of positions. Canopies of Sunbrella ® 100% solution-dyed acrylic fabric Rust-free anodized aluminum frames with exclusively designed connectors and central hubs Light weight is ideal for multiple location usage (patios, decks, balconies, etc.) These premium umbrellas are designed to handle light to moderate winds in the open-canopy position.
 

how big is the piece that attaches to the wall? And how does it attach?

We appreciate your interest in the Paraflex umbrella and we have speciication that we can send you if you would like to email our Product Specialist team at ps@frontgate.com. Also the hardware to attach it is included.
10 months ago
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Ashockley
 
Our Soft Sided Portable Dog Crate sets up in seconds for use indoors or outdoors. Stylish, lightweight, and washable, this portable dog crate with 4-sided ventilation maximizes your pet's comfort in any climate. Easy to carry; ideal for pet travel Tightly woven, heavy-duty mesh fabric provides optimal ventilation Convenient top, front and side entry doors add versatility Extra-strong steel frame offers sturdy support Durable water-resistant base protects floors and keeps the interior dry on wet ground Heavy-duty zippers and a door lock secure your pet Rounded corners protect car interiors and home decor Hand wash, or machine wash on gentle cycle and line dry Assembly instructions: simply set the folded crate on the ground, lift the front and back panels into a vertical position, and lock them into place.
 

How is this crate secured in a car?

We appreciate your interest in item #51739 and found that there is not a way to secure it in a car.
10 months ago
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Ashockley
 
 Original Ultimate Pool Float in Aruba
Original Ultimate Pool Float in Aruba
Our Original Ultimate Pool Float in Aruba is designed for incredible full body support and nearly unsinkable buoyancy. Ours exclusively, this is the most durable float you'll find. Made with a full 1-3/4" of the latest in marine-quality, triple-dipped PVC vinyl closed-cell foam technology Flexible foam won't become brittle like ordinary rafts or pool lounges Resists punctures, even when submitted to 90-1/2 lbs. of force Durable, heat-processed vinyl coating resists the effects of chlorine, sun, and salt water Tested to support at least 350 lbs. Note: Due to the nature of production of this product, you may notice a strong odor upon opening the box. This is normal and will diminish within a few days.
 

Is this item eligible for your current 20% discount?

(it does say "almost everything.")
We appreciate you interest in the Ultimate pool float and unfortualtey the promotion does not inlcude pool floats.. However if register your email address you will receive a promotion within 24 hours.
10 months ago
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Ashockley
 
 

IS THE COLOR SUNBRELLA JOCKEY RED?

ONE PHOTO LOOKS ORANGE AND THE OTHER RED WHAT IS THE COLOR PLEASE?
Thank you for your interest in our items and we do have a brick red and tamale red for sunbrella.
10 months ago
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Ashockley
 
Our Essential EZ Bed makes guests feel truly welcome. Just take this ingeniously engineered guest bed from the closet, plug it in, and it automatically inflates in less than 3 minutes. Side inflate to a lofty 8-1/2" thick When guests depart, simply flip the switch to "Deflate" Compact, wheeled storage case for neat, always-ready storage Elevated bed is supported by 16 steel legs Discover why others can't measure up to our EZ Bed Note: Turn off switch once inflated A Frontgate exclusive.
 

How is an EZ bed puncture repaired?

In the event of a tear or puncture, how can the bed be repaired?
Thank for your interest in the ez bed and there is a patch kit that is included with the bed.
10 months ago
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Ashockley